Bringing the Human Skills to Leadership with Mark C. Crowley

by kristenharcourt

For this episode of Inspirational Leadership I had the privilege of speaking with Mark C. Crowley. Mark is the author of “Lead From The Heart: Transformational Leadership For The 21st Century,” and his mission is to fundamentally change how we lead people in workplaces around the globe.

Mark is a regular contributor to Fast Company Magazine and has been published by USA Today, Reuters, The Huffington Post, Gallup, CEO Magazine, Great Britain, and the Seattle Times. His book is now being taught in nine American universities, including the educational PhD program at Brandman University in California & the MBA program at the University of Iowa.  After just 35 episodes, his “Lead From The Heart” podcast now has an audience in 128 countries.

Before writing his book, Mark spent over 20 years in the dog-eat-dog world of Financial Services.  He held two national level positions at one of America’s largest financial institutions where he was named leader of the year. Quite untraditionally, Mark proved that deeply caring about and supporting people, and thereby positively affecting employee’s hearts, had a remarkable affect on driving sustained engagement, loyalty and productivity.

Here are some of the topics we discussed:

  • Why employees are not feeling inspired in so many workplaces
  • The importance of giving people permission to lead differently
  • In a recent study, more than 50% of employees said their company does not live and breath the values you see on the wall
  • It’s time to change the model for who we hire into management roles
  • What it looks like to truly value and respect people
  • Remembering that we have two voices – what our mind tells us and what our heart tells us
  • Why feelings drive our behavior and how we can use them to make people feel supported
  • Example of a company that stayed in integrity even in tough times
  • The power of creating win/win situations at work

Listen to the podcast here:

Watch the interview here:

What would it look like for you to lead from your heart more often? Is your company walking the talk when it comes to living and breathing your values?

The heart is a muscle, and you strengthen muscles by using them. The more I lead with my heart, the stronger it gets – Mark Miller

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